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You can pick whatever you wish to book as per the available inventory and can proceed whether offline or online. For online bookings, we have specific partners assisting you for reservations and for online bookings, we are available 24x7 to assist and all you to drop is an email or a message to assist.
Can I make a booking over the phone?
Yes, you can. We happily accept the phone calls and love talking to the people who travel a lot or less. Basically, we love everyone and phone calls too. Call us anytime for any of your queries and we will be most helpful with our answers.
How do I make a booking for group travel?
To make group bookings or to get special deals, we prefer you sharing the details over email at connect@desperatetraveller.com or you may further put in the details in the contact form. You can also reach out to us on WhatsApp or a call on +91-991-045-9257 or +91-965-062-6009.
How do I know that my booking is confirmed?
Once the partner confirm your booking, you’ll get a voucher as well as an email once you pay the amount to the partner and if the booking routed offline via Desperate Traveller, we confirm it offline for you and help you with the voucher and the invoice which can be validated and the assistance will be complete delivered from our end.
How can I make a hotel booking for a destination/hotel/package not listed on the site?
For that, we would request you to please follow the telephonic, email or the contact form protocol and we’ll note down our preferences to upgrade our inventories and will assure you a deal for your preference too.
What all documents do I need to carry during real-time travel?
At the time of your travel, your identification is must along with required permits while you travel within your native country. If you are crossing international borders by air, road or rail, we recommend you keep your passports, visas and necessary documentations and permits ready for customs and immigration clearance.
Is it safe enough to travel post COVID-19 Pandemic?
We prefer recommending packages and hotels which are safety certified by local tourism board. But we strongly recommend keeping your precautions on as always as we all need to be safe.
Can I change my hotel booking?
Yes, if you wan to change the name, passengers, or dates within the hotel itself, you can depend upon the hotelier’s sole discretion and if the change is request for the complete hotel, it needs to be cancelled and re-booked and only cancelled if the hotel refunds else the booking will stand non-refundable until hotel authorizes the refund. Clearance on the policies will be given to you before the booking, whether online or offline.
Will I have to pay any charges if I cancel my hotel or package booking?
If cancelled and the hotel/partner is refunding the amount, we’ll refund you accordingly post a fix deduction of 3% on every booking else the booking will stand non-refundable until hotel/partner authorizes the refund. Clearance on the policies will be given to you before the booking, whether online or offline.
What forms of payments can I use when making a booking?
Once you confirm the booking with a partner, the options will be available such as credit card, debit card, net banking, wallets depending upon the country/state that you are travelling as well as your native country/state. And for offline bookings, the protocol remains the same too.
Once I have begun my trip, who should I contact for help?
Desperate traveller is always available for your hotline or non-hotline queries, we prefer you sharing the details over email at connect@desperatetraveller.com or you may further put in the details in the contact form. You can also reach out to us on WhatsApp or a call on +91-991-045-9257 or +91-965-062-6009. Our turn around time for non-hotline cases is 48-72 hours and for hotline issues over a call or WhatsApp, it is as less as 15-30 mins.
I’ve done my booking with a partner of Desperate Traveller (Expedia, Viator, TripAdvisor, Booking.com or others) and now I wish to change/cancel.
Where do I reach out?
For bookings made with partners, you need to reach out to the partner only and they will have the systems and ownership to amend and Desperate traveller do not own any right to intervene in their or user’s booking.
I’ve done my booking with a partner of Desperate Traveller (Expedia, Viator, TripAdvisor, Booking.com or others) and now I’ve faced some service
issue and want to escalate, how do I do that?
For bookings made with partners, you need to reach out to the partner only and they will have the systems and ownership to take it further and Desperate traveller do not own any right to intervene in their or user’s booking.
I have made my booking over a call with Desperate Traveller and now I have faced some service issue and want to escalate, how do I do that?
For bookings made with us, you will have our assistance to change/amend or edit the booking but be assured that the final discretion will remain with the hotelier/partner.
I have made my booking over a call with Desperate Traveller and now I have faced some service issue and want to escalate, how do I do that?
For bookings made with us, you will have our assistance to escalate the booking/concern but be assured that the final discretion will remain with the hotelier/partner. We recommend you keep the validations handy before escalation as this will help us to manage the quality and ensure a better service.
If I cancel a hotel or package booking, how does Desperate Traveller refund me?
If the hotel/partner has authorized your refund, the refund will be reversed in the same mode of payment from the gateway and will credit in the original payment mode within 7-15 working days.
If I cancel a hotel or package booking, how does the partner of Desperate Traveller refund me?
If the booking is made with the partner, it is the partner’s ownership to refund and customer can follow-up on the contact center, helpline provided by the partner for any issues/escalations/change and refund. In case of any contact or connect assistance required, we are always happy to help.
Is www.desperatetraveller.com a safe site to make online bookings?
Yes, we are committed to protecting our customer’s information. Our staff of security technology professionals uses a range of the best security technology available. Your information is secured from unauthorized access from the Internet.
What is our privacy policy?
Desperate Traveller undertakes all possible measures to ensure that your personal details are not compromised. Please refer to our Privacy Policy (Hyperlink) outlines for measures undertaken by us to protect your personal details.
What are the terms and conditions that will apply to all bookings?
All transactions undertaken on www.desperatetraveller.com and over the phone with our reservation agents are subject to our terms and conditions
Terms and Conditions. Please review these carefully prior to making bookings.
